If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Very risky in my opinion. As of 1-15-2023 the website is still down. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. I have been making payments. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? Everytime I talk to this company I want to throw the hot tub out in the street. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. Click on an image below to learn more about the product. Within 30 minutes of their arrival, my tub was set up and they were gone. Have u received your hot tub yet??? Its not how most major manufacturers do it, but that is how they are going. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. However, even with the best care and use, your cover will eventually need to be replaced. The chargeback department advised of accepting it in lieu of refund on 12/28/22. Upon receiving it home and after the installation I realized that what I purchased is not what I received. We appreciate the opportunities they have provided us and trust in our hot tubs. Several weeks went by and they never showed up. We accept payment through Paypal ONLY, the fastest and safest way. BBB's information on this company is being updated, and no report is available at this time. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. They are all under 5k. I was 4-5 months out from my purchase date and they said it would be done nov 1st . but communication is key to success. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! 2.5 Baths. It came in December of 2021. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. So they obviously didn't test it. Your warranty case ******, has been opened. Stay away from Catalina Spas!! AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! This demand led LPI to make what Hatley says were very tough decisions about the future of the company. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. I'm very disappointed with the quality of this spa, and even worse the level of customer service. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. A hot tub that doesnt heat properly is understandably frustrating. Fortunately, issues with your spa heater are often easily fixed. When we hooked it up, it did not work, the pumps leaked. He then sent me a message saying hes canceling the order. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Im out 500$ , my credit is down 100 points and i have no hottub. However, within the last few months the customer service department in TN have been outstanding to work with. A gentleman did finally walk me through a possible fix. When it arrived we . Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. (704) 322-4204. New Patient Forms; About; Contact Us; lpi aqua living. Make sure to buy from a company that has in-house service or local service that you can verify. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. The reason for the change remains uncertain, however, the brands they market have remained the same. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Filters are an essential part of keeping your hot tub water clear and pleasant. I have already been in my hot tub twice and I received it two days ago. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. aa rechargeable battery with charger. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. All products are proudly made in the USA. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. an outstanding level of service, and prices that cant be beaten. Fill out the form to download your instant rebate and FREE buyers guide! But what do they cost and will the initial price tag be worth it to you? I never asked to cancel the order only to get my tub. 140 complaints closed in the last 12 months. Re: Curious about LPI / Aqua Living / Dr Wellness. As a matter of policy, BBB does not endorse any product, service or business. ), then we have the best 4 person hot tubs for you! Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Here well look at the reasons a leak might occur and what you can do to stop it. A leak from your hot tub might be alarming, but its often easily fixed. User Friendly System Controls Topside. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. And if he paid that much then he got taken bad by them. Get more reviews from your customers with Birdeye. I was told last year by a supervisor that the tub is my issue not theirs. Learn how to avoid this issue and quickly fix it if it does occur. After seeing their 1 star review rating I have to say that is too high. After going home, we did research on LPI, INC and found that they were not a reputable company. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. 8 Perimeter LED lights. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications I know now why they cheaper than other tubs. I have a Huion H610 Pro V2. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). Thank you for your picture submission. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. They are all under 5k. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Its purpose is to strengthen the They are on Craigslist in my market. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. We also had issues with communications from the company for a long period of time. Dominate search results. Thanks for your review Jerry. This has incurred a significant cost as well as we should not have to be adding water every week. Read about how to fix it to restore your covers structure and functionality. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. You get what you pay for with these. Learn how to properly clean & maintain the longevity of your spa cover. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So it's mickey moused back together. . It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. 78 were here. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. I placed an order for a hot tub cover replacement from LPI. Wonder what the long-term implications on quality, service/warranty is. There was correspondence between a representative and the customer with an offer being made. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. Follow and subscribe to watch spectacular Rocket League events. They are on Craigslist in my market. We look forward to helping you achieve the lifestyle of comfort that you crave. CEO Dave Hatley. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Thank god. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. With detailed information on each of the hot tubs, you will discover new features and what to look. BBB Business Profiles are subject to change at any time. What else is the plan. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Good Luck with that. Its not how most major manufacturers do it, but that is how they are going. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Shop our best selection of furniture to reflect your style and inspire your home. He found a wire was not connected at the factory. Multi-Layered Fiberglass Reinforcement. I have now stepped up the phone calls to every other day in the hopes of making progress. September 6, 2021 LPi. Been using it for a little over a year now, no issues yet. Staples hold the wood frame together. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. Any assistance you may provide is appreciated. I asked if there was something that could be checked, like a sensor. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. It was so bad that it froze up the cover and caused the tub to blow the motor twice. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. They have been absolutely amazing from start to finish of my hot tub purchase and set up. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . See our Beginners Guide to Buying a Hot Tub. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. When it was delivered the entire front panel was damaged and the cover had a tear in it. I called customer service and was told the filters and magnets were in the mail. You can improve your life with calming hydrotheraphy for pain and stress relief. But thats given you ever get it built and delivered. Wonder what the long-term implications on quality, service/warranty is. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. View Aqua Living's profile on LinkedIn, the world's largest professional community. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. There are probably 50 brands better. BBB Business Profiles may not be reproduced for sales or promotional purposes. Read about when and how to maintain the jets of your hot tub. Then an estimated completion date of June 26. Purchasing a spa from this company is the single worst house-related decision I have ever made. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . The tub is clearly a lemon and a consumer product claim attorney agrees. BBB is here to help. If you have back pain, especially lower back pain. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Probably due to illegal aliens working there with no leadership. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. We even offer swim spas for athletes and physical therapy. Your partner in design. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! They do not stand up to their warranty! Catalina got bought up by LPI in the last year. When I followed up again. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. Management will be reaching out to the customer shortly to further discuss. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. We look to resolve this as quickly as possible. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). Well guide you through the process. I had very similar situation. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Payment 324861127699. They just promised free hot tubs if you bought one and it snowed on Christmas. He Told me I should just find the part on another website. Numerous emails and messages went unanswered to **** from customer service. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. . The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? A representative from the company will contact the customer, today, to discuss alternative options. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. BUYER BEWARE!!!!!!! Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Find a location that works best for you. I dont think Dr Wellness has a tub anywhere near 20k. Beat local competitors. MSRP - $8199. From the grocery store to the park to family road trips, your dog is always by your side. The cover was so misaligned that i can see through the center into the tub. I have never been lied to so often by so many people in my life. If you want a professional to help you every step of the way ask for Danielle. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. It has been over 200 days since I paid for a hot tub from LPI that I never received. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. LPI said to discard the incorrect panel and they'd correct this error. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Call us at (425) 485-6059. Water Treatment Manufacturer Waterco Ltd. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. 24 March 2022 Omega X Swatch: Bioceramic MoonSwatch collection Bioceramic MoonSwatch - Mission to the Sun SWATCH SALUTES ONE OF THE MOST ICONIC WATCHES OF THE SWISS WATCH INDUSTRY, by introducing the 11 pieces BIOCERAMIC MoonSwatch collection Swatch has collaborated with Omega to imagine an innovative Swatch take on the Speedmaster Mo HP Pavilion GeForce RTX 3050 AMD Ryzen 5 15.6-inch FHD (1920 x 1080)144 Hz IPS 512GB M.2 SSD Windows 10 with Free Pre-installed MS Office Home & Student 2019 Gaming Laptop -15-ec2087AX (46R32PA) 47,990.00. But beyond the pleasure of soaking, these spas offer real health benefits. This was built, shipped to the store and then delivered to my house on 10/30/22. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Still gathering info on the tub my friend got. The credit card acknowledged that you would retain the credit on 12/30/22. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. During the pandemic, I lost my job and worked with LPI on payment arrangements. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Its not the fault of the distributor if they cant get product. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. Needless to say I never heard from her again. The company constantly is blaming him. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. LPI Eliminating Dealer Program. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. So he came out again. Caldera is not part of LPI at all. Scotty Baker . I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. Because they are built cheap. Visit Website. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. We are not seeing an order or warranty request under your name. Do yourself a favor and buy a Jacuzzi brand. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. . I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Provincial ease meets rustic refinement in our dust aqua accent cabinet. Gary was great with information and able to answer all our questions without any pressure. SOLD MAY 2, 2022. Im feeling scammed as I paid for mine already, too! Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous .
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