alight customer care representative job description

Apply for Sr. We're always looking for great talent. Explore open roles at Alight. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We understand the powerful human connections that create success for organizations. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions Willa Davie's email & phone number - Customer Care Representative II at New York Equal Pay for Equal Work Act Statement. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Alumni Customer Care Representative Job Florida USA,Customer At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Alight Solutions offers a promising . * High School Diploma or equivalent is required, bachelor's degree a plus Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Customer Care Representative, Human Resources - Charlotte, NC at Alight Because transformation takes a workforce. Tasks to include in a Customer Care job description . Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Because transformation takes a workforce. Alight Easy 1-Click Apply. Travel DISCLAIMER: Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . View Job description, benefits and responsibilities. Alight Easy 1-Click Apply. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Copyright 2023 Grabjobs Pte.Ltd. Our story. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. The estimated base pay is $36,558 per year. Browse by city or country to find one in your region. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Our Promise Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Customer Care Representative Job Description, Skills, and Salary The mission of our customer care teams exemplifies the need for humanunderstanding. Average Alight Solutions Salary | PayScale We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. You have reached your maximum number of active job alerts. Apply online instantly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Join our team. Our commitment to Diversity and Inclusion. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Customer Care Representative - with Growth Opportunities at Alight today! Be Real with Alight and help us re-imagine how people and organizations thrive. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Our story starts with a simple universal truth: Every business is a people business. Visit the company website to obtain information on the company and review the job description prior to your interview. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Customer Care Job Description | Velvet Jobs Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Benefits start on your first day of employment, Programs & activities that give back to our. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Find out if you meet the requirements! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight - Customer Care Representative I was responsible for keeping up to date with daily schedules and routines and managed all of . As a Customer Care Representative, you will report to a Customer Care Team Leader Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative *Remote* Job in Washington, PA at Alight Alight Solutions Customer Care Representative Salaries Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. View Job description, benefits and responsibilities. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Benefits . Pros. 2023 Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * Call Center and Hospitality experience preferred. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Check out our current jobs that have a virtual/work from home option. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either This is a 6 months project and we offer Full Time Shifts (Rotating). Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The mission of our customer care teams exemplifies the need for humanunderstanding. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Customer Care Representative, Human Resources - Virtual Job in Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. At Alight, we believe a company's success starts with its people. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Benefits start on your first day of employment, Programs & activities that give back to our. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. At Alight, we are reimagining how people and organizations thrive. This training will take place during the first 5-weeks of your employment, and the hours are full time. Read more Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Customer Service / Guest Services, Part-Time * A demonstrated successful work history in customer service, insurance, or related field. How much does a Customer Service Representative make at Alight - Indeed Interested in Workday positions? As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. At Alight, we believe a company's success starts with its people. Learn how this feature works. It's why we're so driven to connect passion with purpose. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . READ MORE Important information: There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. * Express yourself in an open and honest manner Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Full-time $12.50 an hour. Find out if you meet the requirements! Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". . Alight Solutions You have already created a job alert with same filters. Alight believes diversity should be visible, valued, and sustained throughout the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. View Job description, benefits and responsibilities. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This job is no longer accepting applications. then the employee has changed 1 company and 1 job. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Qualifications for a job description may include education, certification, and experience. Esto te describe? * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * Able to work independently and to adapt to a rapidly changing environment

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