9 complaints closed in the last 12 months. In any event we are here to help. He said the family environment is a nice change from other dealerships. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Laura will be here. That's out of more than 2,100 Buick-GMC dealerships nationwide. from Atlanta and drove my new Canyon home. Beat local competitors. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. Dear ****** Thank you for bringing your concern to our attention. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. As discussed, we stand behind our workmanship and want to make this right for you. Brian Hockett . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ************ You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. But anyways I shouldn't have to keep calling to check up on an answer. This is why a proration rather than full refund is being offered. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! We are happy to assist.All the best. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Dominate search results. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Submitting a response indicates a willingness to work with customers to make things right. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. No car available for me now. Owner operator at Bessinger's Automotive . Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Laura Buick-GMC dealership at 903 N. Bluff Road. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. I also purchased an extended warranty on the wheels and tires. Believe that I have experienced fraud and need help rectifying this issue. What's really unique is you can see Jack here. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. This company is false advertising. You declined these repairs as they were outside of your warranty coverage. Scott was very professional and helped as much as he could! All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Well I didnt end up getting the GMC but instead went with a ram. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. We would be happy to assist you in resolving your issues. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. It's a collective group of good people and that comes through for the customers, he said. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Thank you for bringing this matter to our attention. However, they would not cover paint peeling. Schedule Service Contact Us The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. This is a good team atmosphere, not a lot of places can say that, Powell said. Not all accidents requiring a tow constitute a major accident. Use our search function below or click the buttons of popular models to start your search! Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. You can unsubscribe from these emails at any time. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. I am happy to discuss in further detail if you have any questions or concerns. | Learn more about Laura Waller's work experience, education . laura buick-gmc inc. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. We treat people fairly and I think that goes a long way in today's world.. ****Please Note: We are humans working with computers . Harry was very helpful. Waiting for response from **** or *****. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Note that complaint text that is displayed might not represent all complaints filed with BBB. Very helpful and friendly. Quick response and helped order my Yukon in a timely manner. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. This is great. Used Cars; New Cars; Certified Cars . All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. ***** ******General Manager***** ***** *** Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. laura buick gmc. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Get more reviews from your customers with Birdeye. stated that I needed to be approved through Laura ************. Our selection, service, and professional staff will set us apart from other dealerships in the area. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. 10 followers 4 connections. This is why your vehicle repairs were incomplete. Yelp users havent asked any questions yet about. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. They were working with salesman David Powell, who has been selling cars for 11 years. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. Drivetrain. Yelp users havent asked any questions yet about Laura Buick GMC. So idk if they didn't comprehend the what I was saying? approved for the Colorado through CarGurus Dan *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Customer service online and in person were amazing and very friendly. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Accidents requiring towing is a major accident. Rick DeStefane President-CEO-Owner of Reliant Care . When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. All questions answered. Please let me know if you have any questions or concerns. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Bought a used 2015 GMC Sierra Denali from the business. ***** ****** Transmission. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. Roger . Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. View Laura Bogard's profile on LinkedIn, the world's largest professional community. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Please contact me at your convenience and we can help resolve your concerns. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. One Owner. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. And followed up with everything I called about. Visit us today and see for yourself. We analyze millions of used cars daily. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. They were helpful and friendly. Definitely will recommend to friends in the market. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Thank you for brining your concern to our attention. truck with the options I was looking for on the Laura Buick/GMC website. BBB Business Profiles generally cover a three-year reporting period. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Come see why we are the #1 Volume Buick GMC. Twenty-million-dollars in inventory doesn't hurt, he said. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. Other then that my sales guy was great when I bought the truck. Please let my team know a convenient time for you we will get things taken care of. This profile is powered by Birdeye. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. It is now back with Laura Buick. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. Your job seeking activity is only visible to you. Automatic 557 Continuous 2 Manual 6. Please let me know how we can further assist. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. What does this say about GMCs professional grade? Laura has 9 jobs listed on their profile. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Please reach out to me directly and I can provide you with the warranty information you are looking for. Last chance! laura buick gmc inc. laura buick gmc inc. laura buick-gmc. There was also residue of dried coolant found beneath the radiator indicating a leak present. Along with the truck I purchased a paint/interior protection plan. Service Manager. . We combine family values, integr Along with the truck I purchased a. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Laura Buick GMC lists hours for the sales, service, and parts departments. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. JOHN SWISTAK JR.,. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. Bought vehicle April 2022 with extended warranty from the borrowing institution. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Buy. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Thank you for reaching out and bringing your concern to our attention. 136. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Referrals increase your chances of interviewing at Orveon Global by 2x. I bought a new 2019 Sierra in Oct. on 2019. Learn more about Birdeye. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Show All. BBB is here to help. ***** ******General ManagerLaura Buick GMC******************************* Sign up for our newsletter to keep reading. We specialize in lifted trucks and superior service. After a week the check in light came back on. . We took it in and they kept it about another month and a half. Owner at Laura Buick-GMC, INC Collinsville, IL. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Skip to content. The other items recommended were not since you did not authorize or pay for the additional repairs needed. This dealership has told me one lie after the other. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. They were supposed to fix a place on the car, but they went back on their word there. BBB Business Profiles are subject to change at any time. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. ***** also provided you with a discount of $318 to help offset some of the charges. My mistake. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Location/ Store: Harrods, Knightsbridge It's much more comfortable.. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. havent heard back from them guess they dont want I have purchased two from Laura Buick and referred family and friends there. We're your number one new car dealership in the Greater St. Louis, MO area. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. I am opening up a case with General Motors and sharing your feedback with them. Something old and something new help Collinsville car dealership sales soar. Yes 199. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Email Me More info. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. They also have been provided all the information needed to reinstate the warranty. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. He's one of the new salespeople hired on since the expansion. Call 618-623-4768 or Email Us anytime! I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. 1620 E Homer Adams Pkwy Alton, IL 62002. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. By Jan 4 2023 vehicle was smoking and over heating-inoperable. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Your warranty covered a portion of the replacement of several internal components of your engine. Report To: Area Sales Manager, Laura Mercier. I have your contact information and will be in touch after the holiday weekend once I have a response. I canceled a wheel protection warranty on 11-23-2021. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. ******* *******Laura Buick GMC. As a matter of policy, BBB does not endorse any product, service or business. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Unfortunately the truck was sold. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. 903 N Bluff Rd, Collinsville, IL 62234 3 reviews. (And who knows how many more.). away) (618) 803-4225 | Confirm Availability Video Walkaround Only 577.00 covered by extended warranty. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Great team at Laura Buick GMC. His father will be here. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. The dealership would not honor the peeling paint repairs and classified it as road debris damage. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. and it was probably the best experience I think I could have had. They have trucks listed for sale on their website. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Click the link in the email we sent to to verify your email address and activate your job alert. This was all explained to you by our service advisor, ***** ***, prior to work being performed. BBB Business Profiles may not be reproduced for sales or promotional purposes. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. If GMC decides to not right this for me I will not purchase vehicles from them in the future. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. You authorized the repairs knowing what your obligation and cost would be. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Or, you can lease a new Buick Verano . However, good things on the horizon! Sistemista Windows/VMware (RIF. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator.
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