service cloud specialist superbadge challenge 2

Glad you figured it out! You also get personal insight into the life of a Trailhead Baby! Tried it all, from custom : support profile to standard user, even admin. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). It's a picklist. Did you check the values? Any clues as to what I might be missing? I have enabled the knowledge user check box in the user profile. This is a fun challenge - if you are, like me, a total Service Cloud novice. We recommend using a new Developer Edition (DE) to check this challenge. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Sometimes it seems that the most frustrating problems have the simplest solutions. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I have to double check the directions, but I believe that you just have to add a few values. Did i use the wrong template? If you want to check the support process' api name, you can extract via data loader. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I am getting this below error. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Checkboxes: Missing 3 that should be checked. Issue was with the Lightning Page Layout. Tonight's challenge involves the creation of two processes. Add to Trailmix. I have created data categories and Subcategories and have activated.But have issue with the above error. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Review the steps to ensure you create the Cirrus Support Process. I am getting mad over this error now. Look at the page layout and enable knowledge. Hi All,Im struggling to complete challege 6. Ensure Agents have access to Knowledge when viewing a Case." Back to the superbadge. Gosh how frustrating! Already on GitHub? I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Ive always thought this was pretty cool. Enter the billing service credentials in the custom setting. It has to be so simple. Will you be able to guide me? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. If yes, this was created in the wrong place. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I have named and renamed it (Over and over and over). Use Lightning Knowledge to create a knowledge base for better customer service. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! My brother has started to play with me! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Even after setting up support proc and presence status. The macro itself is working fine. My brother has started to play with me! I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Any hlp? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Thanks in advance. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I did add the things mentioned automated action in macro. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Could you suggest how to troubleshoot it ? Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Intermediate case users can access both lists of cases. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. The macro works without the email button being visible. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . [email protected]. Ensure the Customer Contact can be tracked on Cases. 2 comments Closed . Ensure Agents have access to Knowledge when viewing a Case". I resolved the issue, by deleting the Billing profile and recreating it using. Wait 24 hours then re-create the process. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Also, my email-to-case and email on demand are checked. After editing the service console, you might have to edit the new profiles. I dont see any check box under layout properties of Knowledge. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I'd bet that the solution is to "clone" not rename. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I removed those and then the trailheadapproval was there. Coild you please help me out? (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Billing Topics (Billing_Topics) with Payments and Reimbursements. After changing the name of the inactive user it worked for me. I am not sure what I'm doing wrong? Ensure Agents have access to Knowledge when viewing a Case". Ask Question Asked 2 years, 8 months ago. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Ask Question Asked 2 years, 8 months ago. Do share more like this. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. We can't find a field called 'Question Long Text Area'. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. "my report is looking all correct. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Could you share a bit more details on what you have done for this step? Ensure you group report results correctly. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. It is hard to give many hints about this step without giving away too . You may want to jot down notes as you read the requirements. @Trailhead baby I am having same error message. I was able to work out a solution, I will outline it below. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Review the steps to create the 'Cloud Technical Team Support Process'.". Have a question about this project? I am not sure whether its correct or not. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Case organizers think about the language. Found my mistake (apart from taking it too literally). All reactions. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Challenge 1 Configure Outbound Application and Integration Security. @MM - thanks for your time. Glad you solved the problem! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I wish I had a good answer for you! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. If you haven't taken the Onmi Channel module yet, now is a good time! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Even clicked edit and save for the profile after changing console settings. Thanks. Did it help? Its upsurd. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Ensure Entitlements are visible on Cases in Lightning.' Usually this is due to some pre-existing configuration or code in the challenge Org. Something that helped was saving the report frequently. I'm at a loss as to what I could be missing. Well occasionally send you account related emails. "Im not able to add instructions in the macro. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Make sure that the correct date range is selected. The worst error! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I'm stuck on Challenge 6, creating the macro. The error message is so cryptic that it's hard to troubleshoot the issue. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. 3. Thanks a lot in advance. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure Agents have access to Knowledge when viewing a Case. I even tried to create a new playground and start over (that only made things wose). I have the same problem, I have the same problem, could you solve it? It is reason i m getting this error. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. This is where you start building out the ability to manage support levels. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Does anybody have a moment to help? We recommend using a new Developer Edition (DE) to check this challenge. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. When it works it plays a sound to tell you that a case has been assigned to you. The custom email button I made was visible instead but was not approved by the Trailhead check. I was very impressed by this post, this site has always been pleasant news. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Thanks!!! I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I made two dollars today! Still stuck? Please guide me on this.Thanks. I'm not sure I would have figured that out if I didn't stumble across this forum. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I've no clue what more I need to do to complete this challenge. This superbadge in specific helps building reusable granular components. This comment has been removed by the author. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Book Now. I ran into the same issue. Hello. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. He laughs when I poke his nose and tries to take toys out of my hand. "Can you please help me, what am I missing? I have the Milestones field in the page layout too. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Don't be worried if you are updating several page layouts plus the console app. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Would you like to share a few more details on how you currently have things set up? Tags Ensure you group report results correctly. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. It was an interesting project, and I wanted to share some lessons learned from . Ensure you group report results correctly. " Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Yes! (I made a custom button as well for this one.). Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Does somebody have a thought? Note the filter. Making dinner for Mom! I'm sure it's something little! These have different SLA milestones an agent has to hit its the same in this section. Would you like to share some details of your current configuration? Do your routing configurations tie to the correct queues? Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Think of this like a Sales Process. where you have opportunity stages associated with the process. Create the Cloudy Technical Team support process! Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. The free lemonade offer worked! I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I dont see any check box under layout properties of Knowledge. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Challenge 4 Case Routing. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. E.g. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I got the stages added - its the 'and assign' that's hanging me up. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! He laughs when I poke his nose and tries to take toys out of my hand. This comment has been removed by the author. No. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). You do not need an overflow assignee, but you will need two queues. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2.

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